Refund policy

GlowMix Remedies – Return & Refund Policy (Body Balms)

At GlowMix Remedies, we want you to feel confident and satisfied with every purchase. If you experience any issues with your order, please review our return and refund guidelines below.

✨ Returns

Because our body balms are personal care items, returns are limited for safety and hygiene reasons.

Eligible for Return

We accept returns only if:

• The product is unused, unopened, and in its original packaging
• The return request is made within 14 days of delivery
• The item is in resellable condition

Not Eligible for Return

We cannot accept returns for:

• Opened, used, or tampered-with body balms
• Products damaged due to customer handling, melting, or improper storage
• Sale or discounted items (unless they arrive damaged or defective)

 

✨ Damaged, Melted, or Incorrect Items

If your order arrives damaged, melted, or you receive the wrong item, please contact us within 48 hours of delivery.

 

Please include:

• Your order number
• Clear photos of the product and packaging

We will issue a replacement or refund at no additional cost to you.

 

✨ Refunds

Once your return is received and inspected, we will notify you of approval or denial.

If approved:

• Refunds are issued to your original payment method
• Processing typically takes 3–7 business days

Shipping costs are non-refundable, except when the issue is our fault.

✨ Exchanges

We do not offer direct exchanges.

If you would like to purchase a different item, please submit a return (if eligible) and place a new order.

 

✨ Return Shipping

Customers are responsible for the cost of return shipping unless:

• The product arrived damaged
• An incorrect item was sent

We recommend using a trackable shipping service for safety.

 

✨ Contact Us

If you need help with returns, refunds, or have questions, reach out at:

📧  glowscontactinfo@gmail.com